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An update for Mountain West customers

Mountain West is NOW Vistabeam.

We just doubled extraordinary.

Mountain West Technologies has merged with Vistabeam Internet, and that means good things for you! Your service reliability, account management, and support levels are only getting stronger, with the same local people you know.

What's Changing & What's Not Read the FAQ

Same local team. Support now 24/7.

Vistabeam's combined service area across Wyoming, Nebraska, and Colorado

What's the backstory of this merger?

Our merger story is pretty special. Two independent companies serving Wyoming, Nebraska, and Colorado decided we could build something stronger together: Vistabeam, a family-owned and operated provider based out of Gering, Nebraska, and Mountain West, a 307 First company based out of Casper, Wyoming.

We're still rooted in this region. We're still local, still run by people who know the rural landscape and the weather, and who understand what our communities need. We're the same companies you've known, just stronger, more resilient, and better positioned to serve you.

The technician who knows your setup will still show up when you call. The person in our office who remembers your account is still going to be there. We're still the company that lives where you live.

— The Vistabeam Team

What's changing, and what's not

As with all mergers, there will be a few visible shifts. The people you count on aren't one of them.

Staying the same

  • Dedicated, familiar, and reliable service from the same people you know, who understand your day-to-day
  • The technician who knows your setup still shows up when you call
  • The person in our office who remembers your account is still there
  • Still local, still rooted in Wyoming, Nebraska, and Colorado
  • Business customers: if your company has terms with us, your service package and pricing will not change

What you'll see over the next few months

  • We will now be operating under the Vistabeam name
  • The Vistabeam name and logo will start to appear on our trucks, uniforms, and materials
  • Support hours go to 24 hours a day, 7 days a week!
  • We will be transitioning over to the Vistabeam billing system, and your monthly bill will look slightly different
  • Residential customers: your current service packages and pricing will align with Vistabeam's offerings
  • You'll get access to the Vistabeam customer portal, and we'll walk you through that transition step by step

Two local companies. One stronger team.

With our joined forces, you now have more resources, deeper expertise, and greater capacity behind the same local teams you've grown accustomed to seeing.

3States served
100+Communities
24/7Support

Frequently asked questions

Answers to the questions we hear most. Don't see yours? Call us at 307-233-8400.

Is the Mountain West name going away?

Yes. We will now be operating under the Vistabeam name. Over the next few months, you'll see the Vistabeam name and logo start to appear on our trucks, uniforms, and materials.

The name is changing, but the people aren't. We're the same companies you've known, just stronger, more resilient, and better positioned to serve you.

What happens to my service and account?

You'll keep the dedicated, familiar, and reliable service you're used to, from the same people you know. Over the next few months:

  • We will be transitioning over to the Vistabeam billing system, and your monthly bill will look slightly different.
  • Residential customers: your current service packages and pricing will align with Vistabeam's offerings.
  • Business customers: if your company has terms with us, your service package and pricing will not change.
  • You'll get access to the Vistabeam customer portal, and we'll walk you through that transition step by step.
What is not changing?
  • The same people you know, who understand your day-to-day
  • The technician who knows your setup will still show up when you call
  • The person in our office who remembers your account is still going to be there
  • We're still local, still rooted in this region, and still the company that lives where you live
  • Business customers with terms: your service package and pricing
What happens to the people, local team, culture, and customer relationships?

They stay. We're still run by people who know the rural landscape and the weather, and who understand what our communities need. The technician who knows your setup will still show up when you call, and the person in our office who remembers your account is still going to be there.

Vistabeam is a family-owned and operated provider based out of Gering, Nebraska, and Mountain West is a 307 First company based out of Casper, Wyoming. Together we bring more resources, deeper expertise, and greater capacity behind the same local teams you've grown accustomed to seeing.

Are there any billing, support, or contact changes?

Billing: On December 1 we will be transitioning over to the Vistabeam billing system, and your monthly bill will look slightly different. You'll get access to the Vistabeam customer portal, and we'll walk you through that transition step by step.

Support: Support hours are going to 24 hours a day, 7 days a week!

Contact: Give us a call anytime at 307-233-8400 or toll free at 888-251-0920, or email hello@vistabeam.com. You can also visit us in person at our offices in Gering/Scottsbluff, NE; Yuma, CO; Casper, WY (851 Werner Ct., Suite 100); and Torrington, WY. They're marked on the coverage map below.

What should customers expect next?

Over the next few months, here is what you'll see:

  • We will now be operating under the Vistabeam name.
  • You'll see the Vistabeam name and logo start to appear on our trucks, uniforms, and materials.
  • You will see support hours go to 24 hours a day, 7 days a week!
  • On December 1 we will be transitioning over to the Vistabeam billing system.
  • Your monthly bill will look slightly different.
  • You'll get access to the Vistabeam customer portal, and we'll walk you through that transition step by step.

Please be cautious of anyone contacting you about the merger and asking for payment or passwords. We'll never ask for your password. If you're unsure, call us at 307-233-8400.

Where does Vistabeam provide service now?

Together we serve more than 100 communities across Wyoming, Nebraska, and Colorado. See every town on the combined coverage map below.

What Mountain West customers can expect next

Over the next few months, here is what you'll see. We'll walk you through each step.

1
Now

Operating as Vistabeam

We will now be operating under the Vistabeam name, with support hours going to 24/7.

2
Next few months

New name and logo

The Vistabeam name and logo start to appear on our trucks, uniforms, and materials.

3
December 1

Vistabeam billing

We move to the Vistabeam billing system, so your monthly bill will look slightly different.

4
Next few months

Customer portal

You'll get access to the Vistabeam customer portal, and we'll walk you through it step by step.

Our combined coverage map

Together, Vistabeam and Mountain West serve 109 communities across Wyoming, Nebraska, and Colorado. Tap a pin or search for your town.

Click the map to zoom with your scroll wheel

Pins mark the communities we serve, not exact coverage boundaries. Service depends on your address. Check availability at your address.

Have questions? Give us a call.

We're here to answer them. Business customers, your dedicated account team is ready to walk you through any details.

307-233-8400

Toll free 888-251-0920 · hello@vistabeam.com
851 Werner Ct. Suite 100, Casper, WY 82601

Contact Support Meet Vistabeam